PDF chapter test TRY NOW

1. According to Gessler, big companies are more concerned with profit than with their customers.
   
 
2. According to Gessler, they lose customers every year due to __________.
   
 
3. Small enterprises, unlike big companies, did not rely on advertisements.
   
 
4. The author realised the pain of Mr. Gessler through his wrinkled face and grey hairs.